What happens when a large learning organization shifts its focus from delivering training to enabling performance?
In this episode of the Performance Matters podcast, Bob Mosher sits down with Christy Pletcher and Scott Schmoldt of UnitedHealthcare (UHC) to explore their real-world journey toward building a performance-first learning organization. Together, they share four principles that have helped UHC transform how its learning teams design, support, and measure learning in the flow of work.
The conversation explores spaced learning, automating knowledge, subtraction over addition, and engaging to align—and, more importantly, how these principles have been applied to real business challenges. Christy and Scott share examples of using microlearning over time, changing workplace conditions and incentives to reinforce new behaviors, reducing unnecessary training, and aligning learning efforts around measurable performance outcomes.
The results are significant, including stronger performance, reduced onboarding time, increased digital engagement, and a reported $10 million annual run-rate savings from one redesigned onboarding program.
This episode offers an inside look at how UHC is moving beyond the traditional “training event” mindset and building a learning organization that helps people perform better, faster, and in the flow of work. It’s a practical case study for learning leaders looking to build a 5 Moments of Need capability and demonstrate greater business value. Listen or download now!
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