How Workflow Learning Can Help Your Organization
Source: HRDIRECTOR, July 2022
Upskilling & Reskilling
Nine out of ten companies worldwide are facing a skills gap. We must reskill and upskill our current workforces, but the way to do that is not through more training.
This is where workflow learning shines.
Embedding learning in the workflow reduces training time and empowers employees to learn (i.e., upskill and reskill) as they work. With 2-click, 10-second access to the relevant content they need right when they need it, reskilling and upskilling happen immediately—on the job—and don’t have to wait for a classroom. And unlike traditional training, workflow learning helps sustain and grow evolving skills over time.
Source: NovoEd November 2022 Report: The Great Workplace Disconnect…and How to Solve It
Onboarding
It’s a universal truth that onboarding programs stink. We overwhelm new hires, we rarely answer their “real” questions, and we don’t adequately equip them with the tools and information they need to start performing on day one.
Onboarding is one of an organization’s most complex processes and must be as streamlined and effective as possible. Unfortunately, it’s often one of the least effective programs companies offer, and at one of the most critical times in an employee’s career.
This is where workflow learning shines.
By designing your onboarding program to address all 5 Moments of Need and adding workflow learning to your current approach, you cut back on those initial “training” hours and lower the pressure of the new-hire firehose. Workflow learning puts timely and relevant content new employees need at their fingertips while they work. They get up to speed faster and the organization benefits from their performance sooner. A win-win.
Source: LinkedIn Learning 2022 Workplace Learning Report
Employee Retention
Are you watching some of your best employees and top performers walk out the door?
Most likely, they’re leaving because they don’t feel supported and aren’t being given opportunities to grow and advance their careers.
This is where workflow learning shines.
Embedding learning in the workflow helps employees acquire new skillsets—on the job, as they work. Traditional training and career advancement opportunities usually require time away from work, but that is time most organizations can’t afford to spare in today’s volatile business climate. Workflow learning solves that problem by optimizing employees’ uninterrupted performance while meeting their needs for continuous development. Their sense of self-worth and self-efficacy is lifted because they are empowered in the workflow!
Source: Gartner Webinar–Top 5 Priorities for HR Leaders in 2023
Process Changes
Are your employees exhausted by relentless updates to already complex workflow processes, especially when those updates aren’t communicated clearly?
Most workers today are feeling inundated by change and frustrated that they can’t keep up.
This is where workflow learning shines.
By embedding learning in the flow of work, you make it easier for employees to implement process changes by providing on-the-job access to the current steps they need to perform. Workflow learning reduces the friction workers experience when adapting to new ways of working and puts only the content they need at their fingertips while they work. This makes for a more efficient and less frustrated workforce!
The Road to Achieving Quantifiable Business Results
Our services help you demonstrate improved job performance via the key outcomes highlighted in the below workflow learning solutions journey.
“We knew immediately it (5 Moments of Need) would work as a solution for us; information is current, easily accessible, and everyone can work with it.”
Nicole Cullen, Chief Connections Architect, Celtic Connections LLC
“Bob and Con are the quintessential leaders when it comes to workflow learning. They’ve given us the framework for the future of learning and performance support, and we need to listen and act!”
Scott Schmoldt, Associate Director of Learning Operations, UnitedHealthcare
“Our relationship with APPLY Synergies inspired a revolution in our thinking and approach to learning design and delivery.”
Bill Hickey, Learning Design Strategy, Axalta
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